HouseBroken

Serving NYC Pets Since 2001

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HouseBroken, Inc. is a pet care company that has been serving New York City since 2001. We understand that life in the City is hectic and unpredictable, which is why our flexible services can be tailored to your pet's needs. Taking care of your pet is more than a business to us.

 

Why Use HouseBroken?

  • We are an established local business with more than 15 years of experience.
  • We offer a broad range of services, including: dog walking, dog sitting, cat sitting, puppy visits, and small animal care.
  • We never walk dogs in packs. Your dog is only walked with 1 or 2 other dogs.
  • We are flexible and can accommodate last minute service requests.
  • We are open 365 days a year.
  • We are fully insured and bonded by Travelers Insurance.
  • We utilize the latest technologies and provide an online interface between HouseBroken and its clients.
  • Our employees are professional and committed to providing excellent service.
  • We provide excellent compensation for our employees (we do not use independent contractors), and comply with all labor laws and regulations, including providing workers' compensation insurance, commuter benefits and paid sick leave.

Service Areas

Brooklyn
Bedford-Stuyvesant, Boreum Hill, Brooklyn Heights, Brooklyn Navy Yard, Bushwick, Carroll Gardens, Clinton Hill, Cobble Hill, Crown Heights, Downtown Brooklyn, DUMBO, East Flatbush, Flatbush-Dimas Park, Fort Greene, Gowanus, Greenpoint, Greenwood, Kensington, Park Slope, Prospect Heights, Prospect Lefferts Gardens, Prospect Park South, Red Hook, South Slope, Sunset Park, Vinegar Hill, Williamsburg, Windsor Terrace

Queens
Long Island City

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*The service rates and surcharges described below are current as of June 2016. Please note that an additional 8.875% for New York sales tax must be added to each service rate regardless of payment method.

Dog Walks leash

We want your dog’s walk to be safe and personalized. Your dog is only walked with 1 or 2 additional dogs, and we will never let your dog off-leash or tie your dog outside unattended. We cannot guarantee a precise walk time, so for scheduling walks, we require a 2-hour window.  Solo walks and same day requests may not be available during peak walking times (i.e., between 12pm and 3pm).

Standard rates for one dog on a recurring schedule (Monday - Friday, 11am - 6pm):

  • 15-minute relief walk $11*
  • 30-minute walk $15*
  • 45-minute walk $20*
  • 1-hour walk $24*
  • 2-hour walk $36* - For the safety and comfort of your pet, this walk duration may not be available under certain weather conditions.

Households with more than one dog:

  • 15-minute and 30-minute walks - add $4 for each additional dog.
  • 45-minute and 1-hour walks - add $5 for each additional dog.
  • 2-hour walks - add $6 for each additional dog.

Walks performed before 11am, after 6pm or on weekends:

  • Add $5 to all rates.

Walks performed on holidays:

  • Add $7 to all rates.

Solo walks:

  • Add $3 to all rates. If you do not request solo walks but your dog does not get along with other dogs, or your dog has an illness and cannot be walked with another dog, you will be charged for solo walks.

Non-recurring schedule:

  • Add $1 to all rates for clients that do not have a set weekly schedule and only use our services on an as-needed basis.


Cat Visits bowl

Our typical cat visit includes feeding, fresh water, scooping the litter box, and lots of playtime and affection. For the safety of your cat, HouseBroken requires daily visits while you are away and will not perform visits on a less frequent basis (e.g., every other day). Cat visits may not be available during peak dog walking times (i.e., Monday - Friday, between 12pm and 4pm).

Standard rate for visiting up to 3 household cats (Monday - Friday, 11am - 6pm):

  • 15-minute visit – $15*
  • 30-minute visit – $18*

Households with more than three cats:

  • Add $3 to all rates.

Visits performed before 11am, after 6pm or on weekends:

  • Add $2 to all rates.

Visits performed on holidays:

  • Add $5 to all rates.

Administering medication to a cat:

  • Add $2 to all rates.

Puppy Visits ball

Our puppy visits are only available for dogs under 6 months of age. Each puppy visit includes a potty break, fresh water, feeding, and lots of playtime. We can also help you reinforce basic obedience training and housebreaking. If your puppy does not have all of his/her vaccinations, the visit will be solo. Otherwise we can try to pair your puppy with another playful pup to help develop socialization skills. Of course, cleaning up puppy accidents is always included during the visit.

Standard rate for one 20-minute puppy visit (Monday - Friday, 11am and 6pm):

  • 20-minute visit $14*

Standard rate for two 20-muinute puppy visits scheduled for the same day (Monday - Friday, 11am - 6pm):

  • 2, 20-minute visits per day $25*

Households with more than one puppy:

  • Add $4 for each additional puppy.

Visits performed before 11am, after 6pm or on weekends:

  • Add $5 to all rates.

Visits performed on holidays:

  • Add $7 to all rates.

Small Animal Care mouse

Our small animal care visit will include feeding, fresh water, changing bedding, and interaction with your pet.

Standard rate for visiting up to 3 household animals (Monday - Friday, 11am - 6pm):

  • 15-minute visit – $15*
  • 30-minute visit – $18*

Households with more than three animals:

  • Add $3 to all rates.

Visits performed before 11am, after 6pm or on weekends:

  • Add $2 to all rates.

Visits performed on holidays:

  • Add $5 to all rates.

Administering medication to an animal:

  • Add $2 to all rates.

Pet Sitting bone

HouseBroken’s pet sitting services can be provided within your home or at one of our homes, depending on availability. While staying with your dog, we will try our best to maintain his/her daily walk and feeding routines.

Standard rate for pet sitting 1 dog: $75* (per 24-hour period)

Discounted rate for pet sitting 1 dog (applies to HouseBroken clients who have recurring dog walking schedules): $60* (per 24-hour period)

An entire 24-hour period will be the minimum charge for one day of pet sitting. If the final day of sitting is less than 24 hours, it will only be prorated to a half day if the sitting was less than 12 hours. If the sitting was 12 hours or more, a full day of sitting will be charged. No day of sitting will be prorated on an hourly basis.

During holidays when space is limited and demand is high, we require a non-refundable 1-day deposit in order to book your requested pet sitting services.

Households with more than one dog:

  • Add $10 to the rate for each additional dog.

Sitting performed on holidays:

  • Add $7 to the rate.

Pet transportation (available in certain neighborhoods):

  • If you prefer to have the pet sitting in one of our staff member's homes, pet transportation may be available for your convenience. An additional $10 (on weekdays) or $15 (on weekends or holidays) will be added to the total pet sitting bill for each one-way transport. Contact us for specific rates if you need transportation outside of HouseBroken’s service coverage area.

Pet Consierge brush

Is your schedule too busy to run pet errands? Let HouseBroken help out. Whether it’s taking your pet to the vet or groomer, picking up pet food/medication/supplies, waiting for a locksmith, or transporting your pet to a destination within the five boroughs, our staff is here to make your life easier. Our concierge service is subject to availability and only available upon request.

Standard rate for pet concierge services: $25 per hour*

  • If your errand will require the use of our vehicle, a flat fee of $15 will be charged to your account on top of the hourly rate.
  • One hour will be the minimum charge for our pet concierge services. After the first hour, time spent performing concierge services will be rounded up to the nearest half hour.

Surcharges

Scheduling and cancelling walks and visits:

  • If you request or cancel a service after 9:00am the day of the requested service – $5 will be billed to your account.
  • If we arrive at your home for a scheduled walk or visit and you cancel upon our arrival, your pet is not home, or we cannot access your home because your door/lock/key is not working properly – a $7 fee will be billed to your account.

Keys:

  • Please provide HouseBroken with two complete sets of keys to your apartment/building during your initial “meet and greet.” If HouseBroken is asked to pick-up or drop-off a set of your keys at a later date, a $10 fee will be billed to your account. To avoid being charged for subsequent pick-ups/drop-offs, we recommend keeping at least one set of your keys on file at HouseBroken for scheduling future services.
  • If HouseBroken is asked to make copies of your keys, a $5 fee will be billed to your account plus the cost of the keys.

“Meet and Greets”:

  • Initial “meet and greets” with new clients are always free of charge. However, if you require an additional “meet and greet” to meet specific dog walkers or pet sitters, and the appointment must be performed before 11am, after 6pm, on weekends or on holidays, a $10 fee will be billed to your account.

about

Vivian & Toby (Owners)

Vivian and Toby’s love for animals led them to establish HouseBroken in 2001. Vivian has always had a soft spot for homeless dogs, and has been actively rescuing and placing unwanted animals her entire life. Originally from Colombia, Vivian grew up in Westchester and is a graduate of Tufts University and CUNY School of Law. She spent a few years as a hi-tech public relations executive during the dot-com boom, and has successfully practiced as an insurance coverage attorney for over 10 years. Toby, an Idaho native and outdoor enthusiast, grew up surrounded by animals his whole life. Toby also attended Tufts University, and has worked as an environmental consultant specializing in hazardous waste management for over 18 years. Together, Vivian and Toby have shared their life with two whippets (Barley and Dylan – RIP) and a rescued pitbull (Zeli – RIP). They now live in Crown Heights, Brooklyn with a rescued pitbull named Ketchum.

brook

Brooke (General Manager)

Brooke has been HouseBroken’s general manager since 2012. She is a Licensed Veterinary Technician and professed animal lover, with experience working with a wide variety of dogs and cats. A native of Arkansas and a graduate of Oklahoma State University, Brooke hails from the south. Brooke moved to NYC in 2005 after travelling the world, including two years spent in Cameroon working as a small business enterprise volunteer with the Peace Corps. Brooke and her husband share their home with a Chiweenie named Mango, and a cat named Cat. In her free time, Brooke loves to grow her own vegetables and whip up something tasty in the kitchen. She is also a total chocoholic.

kim

Kim (Operations Manager)

Kim grew up in Nashville and moved to NYC in 2012, and within a month was working for HouseBroken. Kim studied English literature at Middle Tennessee State University, where she developed a passion for children’s literature. She is now expanding on her other interests in film and stop motion, and has become an avid cyclist. A huge lover of animals, Kim has always had a dog or cat close to her bed at night. Kim and her girlfriend, Chelsea (a former HouseBroken dog walker), recently adopted Marlow, a HouseBroken client that need a new home. Kim also has a leopard gecko named Gilbert, and shares Brooke’s passion for chocolate.

Aaron (Walker)

Bio coming soon!

Alejandra (Walker)

Bio coming soon!

Ben (Walker)

Bio coming soon!

 

Brittany (Walker)

Originally from the rolling corn fields of South Dakota, Brittany moved to Brooklyn in June 2015 from San Francisco, where she studied fashion design at the Academy of Art University and spent three years as a childrenswear designer. Brittany decided to move to New York and spend more time enjoying the things that make her the most happy - art and animals.  When she’s not trying to win the hearts of all the dogs and cats of Brooklyn, she can be found drawing, painting and designing textiles and surface patterns.  She also enjoys lattes, live music, and roller skating.

Carlo (Walker)

Bio coming soon!

Carolann (Walker)

Bio coming soon!

Chelsea (Walker)

Bio coming soon!

Davidson (Walker)

Bio coming soon!

Dylan (Walker)

Bio coming soon!

El (Walker)

Bio coming soon!

jamesg

James G (Walker)

James grew up in the sunny, tech bubble of Mountain View, California, but he admits to only having a basic understanding of HTML and CSS. James studied at Hampshire College in Massachusetts, and majored in sound design. After spending a summer at an AM Country Radio station internship in north Georgia, James decided to move to Brooklyn on a whim. James joined HouseBroken in 2014 and primarily covers the Bed-Stuy routes. In his free time, James likes to play music, make collages, read and meditate.

jamesh

James H (Walker)

James is native New Yorker from Queens. He has a degree in Operations Research from Baruch College, and is currently working on his Masters in Statistics. In his free time, James enjoys playing bass, and according to his wife, adopting stray cats and learning all of the names of the dogs in their neighborhood. James grew up around dogs his whole life. Currently, he shares his home with 2½ cats (one is VERY large) and was a former client who used HouseBroken for cat sitting. In the spring of 2015, when he needed more time to go back to school, James decided to work for HouseBroken as a dog walker.

joe

Joe (Walker)

Originally from El Paso, Texas, Joe went to school at the University of Texas at Austin, where he studied Russian. Joe has been living in NYC off and on since 1996 and joined the HouseBroken team in the fall of 2014. Joe has a soft spot for mutts, and fondly remembers the semi-abandoned mutt he took care of for a couple years named Ash. In his free time, Joe enjoys biking, bird watching, and studying the art of memory.

John (Walker)

Bio coming soon!

Jolie (Walker)

Bio coming soon!

Josh (Walker)

Bio coming soon!

Lilly (Walker)

Bio coming soon!

Oscar (Walker)

Bio coming soon!

Sam (Walker)

Bio coming soon!

Stephanie (Walker)

Bio coming soon!

Tracy (Walker)

Bio coming soon!

 
 
 
 

Why would I use HouseBroken instead of a “solo dog walker"?

We understand that it may be comforting to have the same person enter your home and walk your dog every day. However, when a solo dog walker is sick or out of town, or you need to schedule last minute walks because you are stuck at work, your dog is either left without a walk, or a solo dog walker arranges to have someone else walk your dog. This "backup dog walker" may be a friend with no professional experience handling dogs, or may have his or her own dog walking service and clients to manage, and therefore may not be inclined to provide you with great service. In addition, many solo dog walkers only intend to walk dogs until they can find a "better job." As a result, a solo dog walker may unexpectedly decide to move out of your neighborhood, or even dissolve their business to accept other employment opportunities.

Once you hire HouseBroken to take care of your dog, you are guaranteed a professional and experienced dog walker who is employed by HouseBroken. We have been in business for over 15 years, and although HouseBroken's dog walkers may inevitably change over time, Vivian and Toby’s presence and their knowledge about you and your dog will remain constant. Any transition your dog must experience with being assigned a new HouseBroken dog walker will be as smooth as possible.


 

How do I schedule your services?

If you are already a HouseBroken client, we encourage you to login to your LeashTime account and schedule your own services. You can also email us at Pets@HouseBrokenNY.com, or call our office at 718.622.0600. Regardless of which method you use, you must receive an email confirmation that we have received your request and that your pet has been scheduled for the walk or visit. If you have not received a confirmation, do not assume that your pet will receive a walk or visit.


 

Why am I being charged sales tax?

Pet care services in New York City are subject to 8.875% sales tax.


 

What days will accrue a "holiday" surcharge?

New Year’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.

Bank holidays (e.g., Martin Luther King’s Birthday, Presidents’ Day, Columbus Day, Veteran’s Day, etc.) are standard working days for HouseBroken that will not accrue the standard holiday surcharge.


 

How do I make a payment, and what forms of payment do you accept?

Although we can accept cash and checks, all clients must provide a valid credit card (Visa, MasterCard or Discover - we do not accept American Express), and be enrolled in our weekly or bi-weekly automatic debit plan before we will begin performing services. You can always view your current account balance and update or change your credit card information on file by logging in to your Leash Time account.

The critical pieces of information associated with your credit card (i.e., the credit card number and the security code) are encrypted before being stored in Leash Time.  These numbers are only decrypted when a credit card transaction is performed.  Credit card numbers and security codes are never revealed to HouseBroken or Leash Time staff, and are never even stored in Leash Time's database.  Instead, a three-step process is used to pass the credit card information directly to the gateway/credit card processing company so that Leash Time's server never sees it.

Unfortunately, we are unable to maintain account balances of more that two weeks worth of services at a time, and your services may be suspended if we cannot debit your credit card.


 

Can my dog be walked at a specific time?

For all standard dog walks, we require a  2-hour window around your preferred walk time. Solo walks and same day requests may not be available during peak walking times (i.e., between 12pm and 3pm). Walks on holidays and walks performed for clients who only provide HouseBroken with one complete set of their keys may also be subject to restrictions on walk times. For puppy visits and dogs with special medical needs, we will attempt to narrow the window to approximately one hour around your preferred walk time.


 

Will the same HouseBroken staff walk my dog each day?

We generally assign one primary dog walker per route, and one or two secondary dog walkers per route. We cannot guarantee that the same dog walker will be walking your dog each day. It should also be noted that for clients without a recurring dog walking schedule and for clients with same day requests, we may not be able to accommodate your preference for a specific dog walker.


 

How much time will my dog be outside during a walk?

Our walks begin as soon as we enter your apartment and end when we leave your apartment. If we have to obtain keys from a doorman, the walk will begin when we ask the doorman for your keys. Please note that time spent putting on coats/booties, feeding, medicating, trying to open a problematic door/lock, trying to leash a timid dog, cleaning up accidents, etc. becomes part of the walk duration.


 

Can you let my dog off-leash in a park or a dog run?

Even with your permission, we will not let your dog off-leash for safety reasons.


 

What types of small animals have you cared for in the past?

We have cared for rabbits, fish, iguanas, guinea pigs, rats, snakes, tortoises, and birds.


 

Are there any breed(s) of dogs that you won’t pet sit for or walk?

We will pet sit and walk any breed of dog as long as the dog does not have a history of aggression towards people.


 

Why do you need two sets of keys to my home?

We require two complete sets of keys (i.e., all building keys and apartment keys necessary to enter your home) to ensure that we can efficiently mobilize to walk or visit your pet outside of our normal office hours (i.e., Monday - Friday, 11am - 6pm), perform multiple walks/visits in a single day if requested, and be able to perform a last minute request for  a walk/visit day. without two complete sets of keys, the services available to you may be limited.


 

I no longer need HouseBroken’s services. How can I get my keys back?

If you would like to permanently close your LeashTime account, and you do not have an outstanding balance, you can arrange to pick up your keys at our office. We also may be able to drop your keys off at your home, depending upon your location and our availability.

To schedule a free “meet and greet” with you and your pet, or to learn more about our services, please contact us at:

Info@HouseBrokenNY.com or 718.622.0600

Alternatively, feel free to fill out our Information Request Form and we will get back to you shortly.